What have I learned?

Communication, Body language and tone of voice are very important !!
Guests can be very difficult to work with, but in the end if you get a difficult guest
they help you in a way to handle them they don't even know they are!!!

Reception 2 May - 22 May 2011

Wow it feels good to be back..

I had leave for a week, got some rest and now I'm back on duty.

2 May 2011   -  Reception

I started at Rec Monday 2 May  I barely  observed... I started with 

answering the telephone: Sondela Natures Reserve Igné speaking, how can I help you?

I stressed at first but later on it came naturally.

Before I could help myself I was busy checking out guests!!

I really like it because I like working with people...

3 May 2011

More telephone answering for me...

I did not yet work on the system for it is difficult at first.

I used the radio to communicate with fellow workers

4 May 2011
I did in house checks by taking the list and mark it of if it's in or out and give a reason for being out.
Answered  telephones...
Worked on UniResMan !
Did booking for Wild Life Centre and Game drives!

5 May 2011
Today I had my own float... And I balanced!!!
I also booked guests in and out !!!!
I really enjoyed it a lot !!

6 May 2011
I did check-ins till 17:00
Once again I had a cash up and
had to check in guests...

Donderdag

Donderdag:

Het so bietjie skoongemaak...

Aanete opgestel vir kamer 2 en 4..

Food and drink order..

Opgetsel vir ontbyt vir die volgende oggend...