It's a folio we make for the guest with their information on and thing like what they prefer to drink the weekend and or week and what kind of pillow they like to sleep on and news paper they prefer.
Then the speed point drop- It's were I take the daily cash up and drop it the following day to the appropriate person who handles the cash...
Prepare for welcoming:
* Glasses* Juice
* Ice
* Grenadine
* Hand-towels
* Handlotion
* The spirit jelly to keep the towels warm for arrival
Room checks:
* I take a check list that's been printed out for all 7 rooms and do room for room following the procedure for checking, if something is not correct I make a note and correct it myself.. If there need anything like a pen, postcard, or entertainment program I make a note and replace it.
Cleaning of Veranda & Kitchen :
* It is very important to keep it clean at all times. It must look attractive and according to the Country House Standards at all times !!!Swept the floor outside to take all the leaves away..
Kitchen, I washed all the dishes, swept and mopped the floor, cleaned all flat surfaces.
Stock count:
* I counted all the Shoe mittens, soaps and vanity cases in the store room.
CHECK - ins:
In the beginning I was really so scared to check guests in..This was my first check in I did alone, it was stressful but I managed.
I went and received them by their car, walked with them and carried their bags for them.
We sat at the front desk were I gave them their Registration card to complete.
Then I let them sit in the lounge were they received a hand massage from Shiela, meanwhile the Chef made them a welcoming snack and I made the welcoming drink...
With the check in I explained a few things to them and tell them a bit more about the Guests House and Sondela.
After the hand massage I took them to their room where they went and relax...
Dinner set up:
I set up for dinner in the wine cellar.
* table cloth
* utensils and crocory
* Salt and Peper
* Silver candle
I assisted them when needed and took their food to them.
When they were done I cleaned and clear up!
Modules that were in progress for the day
01 Safety at work
02 Hygiene at work
05 Customer care
04 Personal skills and attributes
09 Provide a table service
14 Provide a table drink service
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