After they have eaten I cleaned up and made it look appropriate to guests.
After all this I did some theory on 04 Personal skills and attributes and 05 Customer care
* Self confidence: - Always come to work prepared
- Believe in your own abilities
- Be punctual, neatly dressed and refreshed !!
* Personal development: - Motivate workers to come to work neatly dressed and prepared
- Complement them on a job well done
- Create a positive atmosphere !!!
* Appearance: - It is very important to wear clean clothes and shoes, as that is the image that will stay with the customer long after.
- The use of jewelery / accessories should be limited
- Make-up should be used sparingly and naturally
- Nails should be short, clean and with no nail polish on.
When you spot guests : Always smile and be friendly toward them it makes them feel more at home and welcome...
Customer complaints:
* Customer is ALWAYS right
* Apologize to the guest
* Restate
* Agree
* Act
* Feedback
Face to face conversation
- 7% words
- 38% tone of voice
- 55% body language
Ways to communicate:
+ Letters
+ Email
+ Faxes xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Set up for dinner for Room 1 + 4 , Both the room ate outside
their own rooms and we set up like we always do with
table cloths, chairs, glasses, candle light side plates.....
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